We’re sorry if you feel you need to make a complaint.

If you need to get in touch with Customer Care on questionsecommerce@merseyrail.org, our advisors are here to help and resolve your query. Our team are fully trained and will ensure your query reaches the right team if they can’t get it sorted for you.

Please follow the steps below:

  • Alternatively, you can call our Customer Relations team on 0151 555 1111 Monday to Friday 9am - 5pm.
  • Provide as much information as possible, so our team can help you straight away.
  • Once they’ve received your query, the relevant team will get back to you as soon as possible. During busy times, this may take a little longer.
  • All our teams that can resolve your query are based in Customer Care, so rest assured that you’re contacting the right team.